Google's Newest Addition and Bonus Insight Into the Future

Interested clients will now receive distance information that constantly updates using location data. This brings light to Google's persistence and accuracy in location tracking. Just recently, I've received updates that communicate my vehicle's exact location. Anyways, When this update first launched, it was a mobile-specific feature. It was only visible…

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Learn Why Your Business Must Embrace Social Media

We’re going to dive into the importance of Social Media Optimization (SMO) in collaboration with Online Reputation Management (ORM). As a brand, we often speak of customer experience. It is far superior to customer service because everything before, during, and after a sale is considered. An impressive star rating…

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How to Ensure Your Customers are Participating

At this stage, you've implemented a software.Your system is probably displayed on a tablet or sheet of paper, handled by the client's Customer Service Representatives (CSR). What Role Does the CSR play in ORM? FACT: Overall success is dependent on staff participation and persistence. Zero pitch = zero stars. To…

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Customer Experience: the Heart of All Business

The Internet is a bizarre concept. Especially with regard to online reputation. All People can publicly voice their opinion, influence star ratings, and in turn, leave their stamp for thousands of others to view. Note - Reference our post about targeting businesses without a star rating for some relevant statistics…

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