Seeing a negative review on your business that you have put your hard work and money into can cause a lot of stress, especially if the review has no base of truth. Negative reviews hurt your online presence since 93% of people say online reviews impact their buying decisions, this means negative reviews are affecting your bottom line.
So what can you do about it?
Your instinct is probably to delete it, remove it or have it disappear in any way possible. “can you just delete it” is what we hear from business owners. No business owner wants a stain on their beautiful line up of 5-star Google reviews. The unfortunate reality is that you can’t delete or remove it. If the review happens to be explicit or inappropriate you can flag it for deletion, but otherwise, the negative review will remain.
Positive reviews are louder!
Your best defence against negative reviews is to collect more 5-star reviews.The bottom line is you can’t remove a review just because it is saying something negative about your business.
You can however use our free Review Booster tool to start collecting 5-star reviews from your existing customers. If you make it easy and convenient for your customer to leave a 5-star review you can overpower the small percentage of negative reviews and make your business the first choice on local searches.