By now everyone wants more online reviews, they will drive more referrals, customers and revenue to your business. How many times have you asked a customer to leave you a review and as they walk away they GUARANTEE that they will, but months pass with no new review. It’s tough to constantly fight for your customer's attention, leaving a review for a business is just not top of mind for many customers.
As a business owner, it is always best to spend a portion of your resources where your customers and potential customers are most likely to see you. 82% of people read online reviews for local businesses, many customers will judge you against your competitors just based on your online reviews. Gaining valuable customer feedback will allow you to understand your customers better, what they care about, so you can make better business decisions.
We can help! Here are 3 tips that can help your business get more 5-star reviews.
1. Make it easy!
Leaving an online review for a business can be annoying and tedious. Customers have a million things on their mind and are unlikely to remember to leave a review for the place they ate lunch at. Having an easy way for a customer to leave a review without feeling like it's an inconvenience is the goal. Here are some easy tools that can help you simplify the processes of asking customers for reviews https://happyfeed.io/demo
2. Accept Customer Feedback!
Many times hearing negative feedback can hurt. You have spent countless hours working; your blood, sweat and tears are in your business, so of course, it stings when you hear negative feedback. Although the top growing businesses are ones that listen to their customers, understanding how their needs may be changing and by making the adjustments. By making the necessary changes, customers will have an overall better experience leading to more 5-Star reviews.
3. Let Everyone Know!
A point to improve your businesses online reviews is important and will help the business immediately. Letting all your employees know that customer service and getting feedback is important will go a long way. Creating contests or games to encourage good customer service and reminding customers you would like to hear their feedback, builds a better relationship between the business and its customers.